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Terms & Conditions

Empire Janitorial Supply Co.

Return Policy

• Please note that the following items may not be returned: Discontinued items, special order items, items not purchased from Empire Janitorial Supply Co. .

• Replacement credit will be issued at the original purchase price.

• All non-defective items returned are subject to 10% restocking fee.

• Empire Janitorial Supply Co. offers a 30 day return policy.

• No products will be accepted for return after 30 days.

• Please call 800-462-1212 to obtain a Return Merchandise Authorization (RMA) number before shipping your product. No returns of any type will be

accepted without an RMA number.

For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.

• All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes (where applicable), contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

• The Customer is responsible for shipping charges on returned items. Shipping and Delivery charges are not refundable.

• Empire Janitorial Supply Co. strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

• If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Empire Janitorial Supply Co. to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Empire Janitorial Supply Co. immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Empire Janitorial Supply Co. of damaged goods within the first 7 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 800-462-1212 to arrange for carrier inspection and a pick up of damaged merchandise.

• DEFECTIVE returns can be returned directly to Empire Janitorial Supply Co. within 15 days from the invoice date, at Empire Janitorial Supply Co’s discretion for: credit, replacement, exchange or repair.

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